PTN Poultry Specialists Appointed as New Sales Representative for Australasia

Chick Master is pleased to announce PTN Poultry Specialists as its newest Sales Representative to join the team. PTN is a New Zealand based company that specializes in poultry housing and equipment. Led by Steve Cottam (pictured), Managing director, PTN will be responsible for sales in New Zealand, Australia, Papua New Guinea, and Fiji.

“Steve and I started communicating several months ago and in that time we have initiated contact with many of our customers in the region to offer local service and support. We are certain this is going to be a great partnership as PTN has built a company dedicated to sales, service and exceptional support,” stated Robert Holzer, President and CEO of Chick Master, “Steve is also working with David Drummond who is well known in the industry with his many years’ experience in hatchery management. Our combined interest in customer satisfaction will make Steve and his team the perfect partners to assist us in our growth.”

Chick Master and PTN will be participating together at the Poultry Information Exchange (PIX) taking place at the Gold Coast Convention and Exhibition Center in Australia June 3 through June 5.

PTN Poultry Specialists
484a Corbett Road
RD 3, New Plymouth
New Zealand
+64 6 752 0093

Contact Person:

Steve Cottam
Mobile: +64 27 485 0479

Islamabad Farms are first in Pakistan with Symphony and ROCK

For many years, Chick Master has been the recognized leader for poultry incubation systems in Pakistan. Our Classic incubator has been the standard for most hatcheries for over 35 years, but as with many countries today the desire to use single stage incubators in commercial hatcheries is continually growing. There are now several hatcheries in Pakistan using Avida incubators, but Islamabad Farms are the first to have the Avida Symphony with ROCK control.

To help support the new installation, Chick Master’s Hatchery Specialist, Richard Dix travelled to Pakistan to assist with the start-up and training. Switching from multi-stage to single stage requires some learning and changes in paradigms, but using the ROCK controls Islamabad Farms will benefit from the many features this new system has to offer. The intuitive control maintains running temperatures based on feedback from the temperature of the egg mass. Using PID controls and modulating solenoids, ROCK adjusts the setter and hatcher conditions automatically and more precisely than other controllers that simply switch on and off based on information from sensors. The automatic feedback and modulating features produces lower energy costs and a more stable incubation environment that results in healthier and more chicks ready to grow faster on the farms. We thank Islamabad Farms for their continued confidence in Chick Master Avida incubators and for leading the way for other hatcheries to pursue a Hatchery in Harmony.

Picture:- Islamabad Farms hatchery team with Richard Dix of Chick Master

Chick Master Exhibits at the International Production and Processing Exposition (IPPE)

We are excited about the positive energy we generated and the many customer meetings that took place during the IPPE exhibition at the World Congress Center Atlanta, January 30th– February 1st. We had many great discussions with our valued customers and old friends as well as many new interested visitors from all around the world. Our booth displayed Chick Master’s broad and innovative product line that offers energy-efficient benefits with each purposeful design that has the objective of simplicity and return on investment. Hatchery in Harmony orchestrates the opportunity and promise we deliver with the integration of optimized incubation and ventilation solutions we can offer. Our team of Chick Master Sales Managers and Global Sales Representatives shared the many advantages of investing in Chick Master equipment and upgrades.

During the event, we were honored to be visited by the Secretary of Agriculture, Sonny Perdue. He met with our president, Robert Holzer, to see the latest Avida Symphony model incubator (pictured above).

We want to take this opportunity to thank all those who stopped by our booth. If you missed us, we hope to see you in June at the VIV Europe in Utrecht, Holland or at next year’s IPPE in February!

To inquire about any Chick Master equipment or service, email us at or give us a call at either our Medina, Ohio or Bridgwater UK offices.

Bill Dilworth Joins our Team as Service Manager for the Americas

We are pleased to welcome Bill Dilworth to our Service team. Bill is based in our Medina offices. He is responsible for coordinating our installation of incubation and ventilation equipment in the Americas. Bill brings to Chick Master many years of experience in managing maintenance operations and project management.  He has HVAC certification that is very valuable in the support of our growing installed base of CC3’s and Aria systems.

Bill has a strong dedicated team based in Medina, USA and Latin America that assist customers with the installation of Chick Master equipment. “I am excited to join this company and a new industry”, stated Bill. “I have learned that Chick Master values its customer relationships and values the importance of service in strengthening the trust of our customers. I look forward to building on that process.” Bill will also work closely with our UK Service Team as part of our global effort and commitment to customer service and support.

Hatcheries Grow with CC3’s

We have recently commissioned two more CC3’s in Europe and South America. Blenta in Sweden has just added a third CC3 to their hatchery to provide proper ventilation and energy management to their recent expansion. Although they use incubators from a competitor, they see the value of the CC3 with any incubation system as it maintains room temperatures and reduces operating costs. It is a great testament to the success of the CC3 that they now have three at their hatchery.

La Calera in Peru has also just completed the installation of a CC3 for their hatchery. Although quite a different environment to Sweden, the CC3 adapts to any climate condition to offer heat recovery in colder conditions and dehumidification in more tropical areas. La Calera is the first to invest in a CC3 in Peru, but we have a growing market throughout Latin America as more hatcheries recognize the importance of ventilation and reducing energy costs.

From Mexico to Chile, we have successfully commissioned CC3’s with more on their way in the coming months. Many hatcheries using multi-stage Classic systems are upgrading their hatchery ventilation, while new hatcheries with Avida single stage incubators are also using the CC3 and Aria systems combined. In all cases, they are achieving a Hatchery in Harmony.

Enrique Becerra joins Chick Master LA Sales Team

We are pleased to announce that Enrique Becerra is now part of our Sales Team for Latin America. Enrique formerly worked for our representative in Mexico, CB Equipos. He will continue to live in Guadalajara, but his responsibilities will include sales in Central America and the northern areas of South America.

Enrique is part of the sales team that is directed by Federico Sanchez. “Enrique has good knowledge already of our incubators and ventilation products from our sales in Mexico”, commented Federico. “He originally worked with equipment installation and then moved to sales so he is very familiar with the technical advantages of systems. He will be able to apply that experience in other countries where we want to improve our customer contact and have many longtime customers.” 

We welcome Enrique to the Chick Master team.

+52 1 33 1863 3688

Euroagricola Hatchery Expands in Italy

About ten years ago, Avizoo, one of the leading poultry companies in Italy, decided to upgrade its hatchery with Chick Master Avida incubators. The hatchery, operating under the name Euroagricola, has since grown and recently completed its latest expansion. “We are honored to continue our long relationship with Euroagricola” commented Robert Holzer, President of Chick Master. “We met many years ago with the executives of this company at the VIV in Utrecht for the first time. I feel personally committed since then to make our working together successful. Our agent in Italy, Pierluigi Salvi, has built great trust between our companies and this recent expansion shows how important these relationships are to Chick Master.”

The contract was signed in spring of 2017 and the equipment was shipped, installed and commissioned on time as agreed. They are now producing chicks and giving Euroagricola a Hatchery in Harmony. 

In picture: Leszek Jan Piasecki (on left), Chick Master installation technician & Sanzio Bissoni, Euroagricola Hatchery Director

Jakarta Indonesia Seminar Presents Hatchery in Harmony

Chick Master organized a Hatchery in Harmony seminar in Jakarta on November 16th. With more than 100 in attendance, the seminar continued to support our commitment to educate our customers and empower them with the necessary tools to utilize our products and services to their full potential.

In collaboration with our local Sales Representative in Indonesia, PT Gemilang, we were able to engage and discuss with current and future customers the objectives of a quality incubation process, and how our Avida and Energy Management Systems achieve those parameters. We were very pleased with the overwhelming turnout and wish to thank all participants for making it such a great event.

Hatchery in Harmony Seminars in Philippines

During the week of November 13, we were excited and pleased to host two hatchery seminars in the Philippines. The first seminar had over 100 attendees from a wide range of Philippine companies. Our second event was organized for one of our oldest customers in the Philippines, San Miguel Corporation. The all-day event included presentations by our Chick Master Hatchery Support Team about using our latest technology to maximize hatchery performance. Richard Dix and Rui Silva discussed the use of the Avida Symphony, ROCK controls, CC3, and Aria systems to obtain a healthy chick, uniform hatches, and well ventilated facilities in tropical areas using Chick Master ventilation products. Dr. Mike Wineland showed the needs of the embryo during the incubation process to better understand the objectives in single stage incubation.

Our Master of Ceremonies, David Buessing, helped host the Chick Master events along with our Sales Representative in the Philippines, Royal Veterinary Services. It was a very educational day and a great way to share with our good friends in the Philippines the tools we have to offer with Chick Master incubation and ventilation systems.

Medina Offices Get a New Look

We recently did some remodeling and organizing in our Medina USA offices. To put working groups together, we moved all of the Customer Service Group to be sitting together with new furniture and surroundings. We think this will allow for better information exchange and ability to give better service to our customers. This includes a team dedicated to Latin America that all speak Spanish as well as others who work with sales managers in other territories around the world. We also moved our Engineering Group to a new area of the building to give them more privacy and space. The objective was to create a better work area for all within their areas of responsibilities. The factory in Medina was built in 1976 and today has over 100 people dedicated to the sales, service and manufacturing of incubators, replacement parts, and our unique ventilation products manufactured in Bridgwater, England.

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