JAMESWAY and CHICK MASTER Incubator Companies – June 22, 2020


TBG, the parent company of Chick Master, Jamesway and Petersime, has been active in the poultry industry since 1982. With other businesses in the food and poultry sector, including Moba, TBG holds a strategy of creating long-term value by establishing leadership in various B2B market segments.

Considering poultry equipment as an attractive market segment for sustainable, long-term growth, TBG is committed to further invest in the business to provide the world-wide customer base of Chick Master, Jamesway and Petersime with high quality hatchery solutions and unequalled service levels.

Acquiring the shares of Chick Master Incubator Company in 2018, has been an important milestone in the development of the Hatchery Division of TBG. After having dedicated the last two years to reinforcing the sales and service teams at both Jamesway and Chick Master, we are now ready to set the next step in the Hatchery Division’s development.

In our pursuit to provide our customers with industry-leading products and services, the two North American-based businesses, Jamesway and Chick Master, will be integrating to create a new stronger, world-class organization.

“As we move forward, we will remain strongly committed to continue offering our two distinct, successful brands,” said Paul Degraeve, CEO of the Hatchery Division of TBG. “Chick Master and Jamesway each have unique value propositions that our loyal customers have come to expect.”

The move, to be completed by March 2021, will establish a new combined headquarters and manufacturing operations physically integrated at the existing Jamesway facility in Cambridge Ontario. While the integration will include procurement, quality, finance, human resources and IT, a U.S. office will continue to be maintained in the Medina Ohio area.

In addition to the manufacturing and operations integration, we will be enhancing our supply chain capabilities to better meet our customers’ needs globally. The first advancements of this will be the implementation of integrated parts fulfillment centers, moving into Southeast Asia and the Southern United States, to begin later this year. We are strongly committed to bring our parts and service capabilities closer to our customer base.

Finally, this transformation will include bringing the two distinct brands into a greater commercial organization. The new global front-end commercial structure will be designed and shaped with key participation and engagement from our existing commercial team leaders. Planning of this phase will begin later this year with implementation starting by March 2021.

The new combined organization, to be known as ‘Jamesway Chick Master Incubator Company’, will be led by Denis Kan, with continued strong support from Nate Goodnow. During the transition, the businesses will continue normal operations, with Nate leading Chick Master and Denis leading Jamesway.

We are extremely excited about the transformation that we are embarking upon to provide even greater value to our Jamesway and Chick Master customers and to extend our position as a global leading partner to the poultry and hatchery industry.

Jamesway Incubator Company

Chick Master Incubator Company

Chick Master Coronavirus Update

As Chick Master Incubation Company is considered a part of the country’s essential infrastructure for food production, our company and operations remain fully open.

Chick Master is committed to closely monitoring and actively evaluating how to ensure not only the wellbeing of our team members, but also the continuity of supply to our global customers during the COVID-19 outbreak. Like most essential businesses we have taken measures to protect the health and welfare of our employees and implemented remote work environments to the fullest extent.

Our normal means to connect with Chick Master are still fully in place. Please do not hesitate to contact us for helpful information and critical parts in support of our essential operations.

+1 (330) 722-5591
Customer service: orders@chickmaster.com
Technical Support: support@chickmaster.com

Chick Master considers your companies necessary to operate our essential business. As such, it is important to ensure your firms are capable of supplying our component needs. Please work proactively with our procurement team and notify us immediately of any potential disruptions in your supply chain.

As this continues to be a very dynamic situation, any updates or changes to this status will be communicated as soon as possible.

Nate Goodnow
President, Chick Master


We had great success at the Chick Master YOUR HATCHERY seminar held this month in Lima, Peru, prior to the El Ovum tradeshow. This was a great opportunity to bring together customers, friends and partners from all over Latin America to share the latest news from Chick Master and the experiences of some of our customers. We thank you all for your presence and look forward to the next event!

Technical Training Seminar – Vietnam

Thank you to all who attended our technical training seminar hosted at Ho Chi Minh, Vietnam. The 3-day event designed to bring the regions technicians up to speed on current Chick Master technology and service programs proved to be a great success, and included hands-on training and a tour of a local hatchery, Vietswan.

38 people attended, including representatives from PT ADA, KSP Thailand, P & N Vietnam and Royal Vet Philippines. We are excited about the positive energy generated and the chance to further establish long-lasting partnerships to better support our customers in the region.

Another successful VIV Asia

Thank you to everyone for stopping at our booth during VIV Asia in Bangkok, Thailand.

It was great to meet so many wonderful people and showcase our growing team of service and sales for the Asian market! We look forward to establishing long lasting partnerships and friendships as we provide you with the high quality, best value and energy efficient Chick Master incubation and ventilation equipment you have come to expect.

We’ve Been Busy . . .

Dear Friends,

We have been very busy and working tirelessly on customer service improvements. Last week marks the first Sales Meeting that Chick Master hosted that brought together all of our Sales Managers, Service Engineers, Hatchery Specialists, Sales Coordinators, our facility management and executives to our Medina branch. We’re listening and our focus is YOU.

During the week event, we covered products updates, marketing and sales goals for the upcoming year, reviewed new product innovation underway, the breakdown of how we are going to increase our inventory, educated our new team members on the incubation and ventilation process. We had our veteran sales managers give an overview to all regarding their specific territories. It was overwhelming to hear some of the feedback but what came out of it was a team bonding together and coming to the conclusion that the decisions we make as a company has to be directly linked to the feedback from you, our valued customers and friends.

You’ve requested many things, and now we are being proactive to insure that we are meeting your needs. Of course, this is a massive transformation for our company, which is why we are all working together and using our global presence and relationships with our many territory agents to bring Chick Master to a new life while incorporating the core values of the past with the needs of our current customers and friends.

We have a lot to show you and would like the opportunity to introduce you to the many new faces that have recently joined our ever growing Chick Master team. Please join us at the International Production & Processing Expo (IPPE) on Feb. 12th, 2019.

Best Regards,

Federico Sanchez
Vice President of Sales & Marketing

1 2 3